FAQ

Frequently Asked Questions

1. Where do you ship from?

Our products are shipped directly from our trusted suppliers to ensure fast delivery and the best prices. We ship worldwide.

2. How long does shipping take?

Shipping usually takes 7–20 business days depending on your location. You can find detailed shipping times on our Shipping Policy page.

3. Is shipping free?

Yes! We offer free worldwide shipping on all orders.

4. How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track it on our Track Order page.

5. Can I cancel or change my order?

If your order hasn’t been processed yet, we may be able to cancel or change it. Contact us within 12 hours of placing your order.

6. What if I receive a damaged or wrong item?

Please contact us immediately at support@bambuvi.com twith your order number and a photo of the issue. We’ll make it right.